Providing telephony systems
Marston’s Telecoms know the right telecommunications solution is critical for both staff and customers. That’s why we have partnered with the world’s leading telecommunications vendors providing business class telephony and communications systems to offer all the features you need to communicate effectively.
Our systems cater for small to large sized organisations regardless of where your business or staff are located geographically. We can install the hardware or software within your own business network or within one of our own resilient data centres.
Marston’s Telecoms are also able to offer a 24/7 managed service for your system if required, allowing us to maintain and monitor the system or just at those times that your own staff are not available.
Having the right communications system is essential to maintain your organisation’s productivity and image. This is why we are working with vendors who have decades of experience in communications and have the innovation to develop in this fast changing world.
The link between mobile and fixed lines has blurred in recent years and increasingly employees are on the move. Telephony system vendors have stepped up to these changes and our range of systems can ensure you never lose a call.
All our systems offer call routing to users’ ‘fixed’ or mobile devices with a single number if required. Unanswered calls can go elsewhere within your organisation or through to voicemail. It’s up to you and we are here to help you design the solution that works best for you.
With the advancement of instant messaging as a de facto business communication tool, many of our solutions provide real time user capability. Equally it can be integrated within your existing Skype for Business platform saving considerable costs over Microsoft telephony integration.
If your organisation currently uses familiar applications such as Salesforce, Sage Act, Zoho etc. then many of our systems offer full CTI integration to assist with increased productivity for your staff with simple click to call, call recording and audit trail back to your applications.
All our solutions offer easy user interfaces to access and call contacts and manage voicemail and faxes at the touch of a computer key. We can also manage how incoming calls are routed in the event of the user being busy or unavailable.
For business call flow management, Marston’s Telecoms can build the best call handling preference for your business, be this a traditional reception, fully automated menu or contact centre of any size. Today’s systems ensure that calls can quickly be transferred appropriately supporting efficient team-working and cost savings.
Our systems also offer full monitoring and usage statistics so you can produce reports and deal with your budget allocations.
All of our solutions boast a wide range of telephone handsets for workstations or hot desk options and soft phones that can be used on PC’s and Smartphones alike. Your users no longer need to be tied to the desk and all of our systems take into account remote and mobile workers, all appearing as working from the ‘office’ for greater business cohesion.
As with all of our services, Marston’s Telecoms can provide additional built-in security policies to protect you from internet and fraud attacks keeping your business on track.